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Shippping and returns
Delivery and shipping
Your order will be processed as soon as we receive your payment. Delivery will be made on working days, i.e. from Monday to Friday. If you place your order on holidays or weekends, we will start processing it the next working day. The delivery time for mainland Spain is 48 working hours. This time will be longer for deliveries to the Balearic Islands, Canary Islands, Portugal and other destinations outside the Iberian Peninsula.
The shipping cost for the province is 7,47€.
The shipping cost for the bordering region is 8,29€.
The shipping cost for mainland Spain is 9,10€.
The shipping cost for mainland Portugal is 9,10€.
For international shipments you can see the rates in our shipping and returns section.
Inability to deliver
If for reasons attributable to the buyer (e.g. absence at the place of delivery, incorrect addresses, etc.) it is not possible to deliver the product, we will contact you in order to provide you with the appropriate information so that you can proceed to collect the order.
Where can I receive my order?
If for reasons attributable to the buyer (e.g. absence at the place of delivery, incorrect addresses, etc.) it is not possible to deliver the product, we will contact you in order to provide you with the appropriate information so that you can proceed to collect the order.
What do I do if my order is delayed?
The first thing you have to do is go to the order tracking section to find out the status of your order. Click here to see it.
If your order still has not arrived, please contact us at pedidos@valledelconde.com.
When can I receive my order?
The shipment is made through first line transport services (Correos de España, SEUR, MRW) from our warehouse in Priego de Córdoba. Once the order has been placed, it is delivered within a maximum period of “4 working days (Monday to Friday, excluding public holidays) in Spain”, except in the case of force majeure not attributable to this company. Remember that the order will be prepared within 24 hours after receiving the payment.
All our orders are delivered to a home address and in the name of a consignee. If you are not present at the time of delivery, the carriers will leave a note indicating whether they will make a new attempt or if the customer must pick it up at the office.
Returns
Returns will be made in the event of any damage or breakage due to the shipment of the order.
The return will be made within a period of 10 days from the purchase of the order. To make a return send an email to info@valledelconde.com with the order ID and the reason for the return.
Can I return my product?
Whenever you need to return or exchange a product, please contact us so that we can tell you how to proceed. The condition is that the product and its packaging are in perfect condition. In this case, after receiving the returned product, we will immediately credit you the amount, but not the shipping costs. Of course, you can also exchange or return any product that has arrived incorrectly or in poor condition. What you will have to do is very simple: we will send you by email a “returns slip” that you will have to print and put in a package, opaque and well protected, together with the product and all its accessories. A carrier will come to your home to collect the product within two working days. If he/she does not find you, he/she will leave a notification so that you can arrange a pick-up time or drop it off at the office. Once we have received the package and confirmed that it is in perfect condition, we will refund you immediately.